Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship to mainland UK only. We are looking into delivering internationally, so please do keep an eye out!
How long does shipping take?
All orders have a 3-5 day processing time, plus the Evri standard delivery time of 2-4 days. Please do contact us if you need your order sooner than this.
How do I track my order?
When your order has been confirmed and packed, you'll receive a tracking number. You can use this number on the Evri website to track your order.
Returns
How do I return an item?
Returning your order is hassle-free! Simply follow these steps:
- Visit our website and navigate to the 'Returns' or 'Return Policy' page.
- Review our return policy to ensure your order is eligible for return.
- If your order meets the criteria, fill out the return request form provided on the website. Be sure to include your order number, reason for return, and any additional information requested.
- Once your return request is approved, you'll receive detailed instructions on how to package and ship the item back to us.
- Upon receiving your returned item, we'll inspect it to ensure it meets our return criteria.
- If everything checks out, we'll process your refund or exchange according to your preference.
For any further assistance or inquiries, feel free to reach out to our customer support team. We're here to help!
How long does it take to process my return?
Once your return is received, we will work promptly to process it efficiently. We strive to complete the process as swiftly as possible.
Upon receiving your returned item, please allow up to 3-5 for us to inspect and validate the return. Following the inspection, we'll promptly issue your refund or process the exchange according to your preference.
We understand the importance of timely resolutions, and we appreciate your patience as we work diligently to ensure your satisfaction. Should you have any questions or concerns about the status of your return, our customer support team is here to assist you every step of the way. Your convenience and peace of mind are our top priorities!
Can I exchange for a different item?
Exchanges are not accepted on any of our items.
General
How do I clean the trackers?
All our trackers are reusable, which means you can keep using them as long as you like!
We recommend using 100% acetone nail varnish remover. Simply pour onto a cotton pad and wipe down your tracker.
You must avoid the liquid meeting the edges, as this will damage your tracker.
What are our trackers made from?
Although all the designs of the trackers are originals by me, Beth, the physical trackers are printed using a professional printed company.
Trackers are printed onto 350gsm card and laminated with a soft coated gloss lamination.
Can I request personalisation?
As all trackers are professionally printed, personalisation is not an offer on any of our trackers.